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Return & Refund Policy

quincetraditions.com

Effective Date: October 23, 2026

At a Glance

  • Digital downloads: all sales are final, with a few exceptions listed below.
  • RSVP invitation pages: fully refundable until you submit your personalization form. Once it is submitted, work has begun and there are no refunds, unless our system fails.
  • Personalized and custom-made items (invitations, cards, printed products, and jewelry, wallets, blankets and other items with personalization or engraving): made to order, so there are no returns or refunds for change of mind. Damaged, misprinted, wrong or lost items are replaced or refunded. Report damage within 5 days of delivery, with photos and a video.
  • Items with no personalization: can be returned to us for a refund. Ship it back within 30 days of delivery, with a tracking number, at your own cost. We refund you once the item reaches us.

Digital Stationery & Downloads

Due to the nature of digital files (PDFs, printables, planners, and instant downloads of personalized designs), all sales are final once your purchase has been completed.

Exceptions

  • Duplicate accidental orders.
  • Technical issues preventing file access that we are unable to resolve.

Done-For-You RSVP Invitation Pages (quinceinvitation.com)

Our RSVP invitation pages are a managed service. Our team builds and personalizes your page for you by hand. The following terms apply.

  • Before you submit your personalization form: Your order is fully refundable at any time, as long as your personalization form has not been submitted. Request a refund before you submit it and you receive the full amount back.
  • After you submit your personalization form: Work on your invitation page begins as soon as we receive your completed form. Because your page is designed personally for you from that moment on, your order becomes non-refundable once the form is submitted. If you are still deciding, you are welcome to hold onto your form until you feel ready.
  • Delivery and your approval: Your invitation page is delivered within two (2) business days of receiving your completed form. You then review it and may request corrections or changes before it is published. This review step is your opportunity to have the page adjusted; it is not a second refund window.
  • If our system fails: A full refund is issued if a failure on our end prevents your invitation page from performing its core purpose: collecting RSVPs, receiving guest photo uploads, and scanning QR codes for event check-in. This covers problems caused by our service itself. It does not cover the signal conditions at your venue or the strength of your guests' own cellular or Wi-Fi connections. Your photo gallery stays open during and after your celebration, so any guest who cannot upload on the day is able to add their photos later from a stronger connection.

SMS Credits

Each package includes three (3) SMS credits for sending notifications to your guests. SMS credits are non-refundable and hold no cash value. They are included as part of the package price and are not sold separately.

Connectivity at Your Venue

Your invitation page depends on your guests having a working internet or cellular connection at your event. Weak, congested, or unavailable signal at your venue is outside our control and is not considered a system failure on our part.

We are not responsible for photo uploads that fail to complete, QR code check-in scans that will not register, or RSVPs that cannot be submitted when the cause is poor signal, venue Wi-Fi problems, or a guest's own device or data plan. Circumstances of this kind are not grounds for a refund.

The good news is that your photo gallery does not close when the party ends. Uploads remain open during and after your celebration, so guests who had trouble connecting at the venue can simply add their photos once they are home. If you know your venue has limited service, it is worth letting guests know they can upload later.

Personalized and Custom-Made Items

Every personalized invitation and card, and every product with personalization, engraving, a custom message card or a custom design (including printed products, jewelry, wallets and blankets), is made to order just for you. Because of this, we cannot accept returns, exchanges or refunds for change of mind, a change of plans, a change of date or venue, or ordering the wrong quantity, size, color, paper or envelope.

Please Check Your Proof

Before you check out, check every name, date, time, place, phone number and spelling. We print exactly what you approved in the editor. We cannot refund or reprint an order because of a mistake in the details you entered.

Cancellations

Orders are sent to production soon after payment. If you need to cancel, email us right away. If your order has not yet gone into production, we will cancel it and refund you in full. Once production has started, it cannot be cancelled or changed.

Damaged, Misprinted or Wrong Items

If your order arrives damaged, misprinted (it does not match the design you approved), or you received the wrong item or the wrong quantity, we will replace it at no cost, or refund you if a replacement is not possible.

If only part of your order is damaged or wrong, such as a chain, a gift box or a message card, we replace that part.

For jewelry, wallets, blankets and other gifts made by our partner, we replace the item first. We refund you if the item cannot be replaced (for example, because it has been discontinued), if the problem continues after more than one replacement, or if the problem was caused by an error on our side or our partner's.

Normal color differences between screen and print, and small trimming shifts within printing tolerance, are not misprints (see section 2C of our Terms & Conditions).

How to Report a Problem

Email hola@quincetraditions.com with your order number, a short description of the problem, clear photos of the items, the damage, the product label, the packaging and the shipping label, and a short video showing the item and the package it arrived in. The video must be unedited and must show the problem clearly. Please report it within 5 days of delivery. This applies to all products.

Reports sent after 5 days of delivery, or without photos and a video, are not eligible for a replacement or refund. Please keep the items and packaging until we reply. We share your photos and video with our production partner to approve the replacement.

Lost Parcels

See our Shipping Policy.

Refund Method

Approved refunds go back to your original payment method. We issue the refund as soon as it is approved or, for a returned item, as soon as we receive it. Your bank may then take an additional 3 to 10 business days to make the funds available in your account. If the refund has not appeared after that time, please contact your bank. We cannot control how long a bank takes to post a refund.

Mixed Orders

If your order includes different kinds of products, each product follows its own section of this policy.

Returning Items With No Personalization

If you bought a product exactly as it is sold, with no personalization of any kind, you may return it for a refund. This applies only when all of the following are true:

  • No personalization was added: no custom text, name, photo or design.
  • No custom jewelry or engraving was ordered.
  • If the product comes with a message card, the card was not changed.
  • The item is unused and in the condition you received it.

Email us at hola@quincetraditions.com with your order number and clear photos of the item, its packaging and any message card, showing that it is unused and has no personalization. If we approve your return, we will email you a return form. Fill in the form with your shipping date and tracking number, then ship the item to:

Quince Traditions LLC
1317 Edgewater Dr #5715
Orlando, FL 32804

Please put your order number inside the package. You must ship the item back within 30 days of delivery, and your shipment must have a tracking number. Returns without a tracking number, or shipped after 30 days, are not eligible for a refund. You pay the cost of shipping the item back to us. Once it arrives, we refund your original payment method (see Refund Method above for how long your bank may take). Items sent back to the production partner's address cannot be refunded, so please use only the address above.

Items with any personalization, engraving, custom message card or custom design cannot be returned for a refund, except as described above for damaged, misprinted, wrong or lost items.

How to Request a Refund

For RSVP invitation pages, email rsvp@quincetraditions.com with your order number and the reason for your request.

For personalized invitations, cards and printed products, email hola@quincetraditions.com with your order number and photos, as described above.

To return an item with no personalization, email hola@quincetraditions.com with your order number before you send it back.

For digital downloads and all other orders, email hola@quincetraditions.com.

We respond to all refund requests within three (3) business days.

Support

If you experience any issues with your order or download, please contact us before requesting a refund, and we'll be happy to help troubleshoot.