Shipping Policy
quincetraditions.com
Effective Date: October 23, 2026
This policy covers printed products ordered from quincetraditions.com. Digital products and RSVP website services are delivered online and are not shipped.
Where We Ship
We ship printed products to addresses in the United States only. Digital products are available worldwide.
Who Makes and Ships Your Order
Every printed product is made to order by one of our production partners and shipped directly to you from its facility. Printed invitations and cards in one order normally ship together in one parcel. Other printed products, such as shirts or mugs, may be made by a different partner and arrive in a separate parcel. Jewelry, wallets, blankets and other personalized gifts are made and shipped by another partner, so they also arrive in their own parcel.
Shipping Cost
Standard shipping is free on all physical products. Digital products are delivered online.
Production and Delivery Time
- Personalized invitations and cards: usually arrive within 5 to 10 business days.
- Shirts, mugs and other printed products: usually arrive within 3 to 8 business days (1 to 3 business days to make, then 2 to 5 business days in transit). Delivery to Alaska, Hawaii and Puerto Rico can take longer.
- Jewelry, wallets, blankets and other personalized gifts: usually ship within 1 to 4 business days (production time can vary by product), then arrive within 2 to 5 business days by USA Standard shipping, so about 3 to 9 business days in total. Delivery to Alaska, Hawaii and Puerto Rico can take longer.
These times are estimates, not guarantees. Holidays, peak seasons, weather and carrier delays can make them longer. Please order early, and allow extra time before your mailing date. We cannot refund an order because of a shipping delay.
Tracking
When your order ships, we will email you the tracking information.
Your Shipping Address
Please check your shipping address carefully at checkout. We are not responsible for orders sent to an incorrect or incomplete address that you entered. A parcel that cannot be delivered because of an address error is not returned to us; a replacement order is at your cost. Email us right away if you notice a mistake; we can only change the address before production starts.
Late or Lost Parcels
If your order has not arrived 5 business days after the estimated delivery date and tracking has stopped updating, contact your local post office, then email hola@quincetraditions.com with your order number. Please contact us no later than 10 days after the last tracking update, for all products. Requests after that may not be approved.
If the carrier confirms the parcel is lost, we will replace your order at no cost, or refund you if a replacement is not possible. We can approve one replacement for a lost parcel.
Marked as Delivered but Not Received
If tracking shows your parcel as delivered, please check with neighbors, your building's mail room and the carrier. We are unable to offer a free replacement or refund for parcels the carrier has confirmed as delivered.
Damaged Items
See "Damaged, Misprinted or Wrong Items" in our Return & Refund Policy.
Contact
Quince Traditions LLC
1317 Edgewater Dr #5715
Orlando, FL 32804
hola@quincetraditions.com